How to Build and Scale High-Performing Teams with David Sakamoto, VP of Customer Success at Gitlab
In episode #12, David Sakamoto shares a framework to build and scale high-performing teams, as well as best practices to onboard new team members at rapidly growing companies. We also talk about the importance of monthly career conversations, and why leaders should be the last ones to voice their opinion during team meetings. David has over 20 years of experience building and scaling customer success teams. He is the VP of Customer Success at Gitlab – the world’s largest all-remote company, which is currently valued at 2.75 billion dollars. Previously, he was Head of Customer Success for the Americas at Cisco and the Vice President of Services and Customer Success at EVault. Recently, David won an award for being one of the top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Tune in to hear all about David’s leadership journey and the lessons learned along the way!