#137 - Lean DevOps: A Practical Guide to On-Demand Delivery - Robert Benefield

“It’s not about the tools or processes. Most important is you understand the target outcomes for your customers and establish the right level of shared situational awareness across the teams." Robert Benefield is the author of “Lean DevOps: A Practical Guide to On Demand Service Delivery”. In this episode, Robert shared insights on how we can apply the Lean DevOps mindset for building successful IT delivery organizations. Robert started by sharing what initiated him writing the book and how it differs from the other available DevOps books. Robert described the concept of on-demand service delivery and important concepts, such as knowing the target outcomes, building situational awareness, and making effective and timely decisions based on the OODA loop. Robert also shared a few practices and techniques he outlined in the book, such as mission command, workflow board, queue master, service engineering lead, value stream mapping, and Einheit.  Listen out for: Career Journey - [00:03:58] Writing a DevOps